Question 1

How do I place an order?

Accepted Answer

Because we cannot sell our animations with the songs already in them, there's just THREE simple steps you need to follow....
1. YOU MUST SEND US A COPY OF THE MP3 MUSIC FILE that goes to the animation you are purchasing from our website.  Just upload the required MP3(s) in the form on the "Thank You" page after you check out!  You can get the MP3s from ANY music service you want.  (We DO NOT accept website links to Amazon/iTunes/Spotify/etc.  Only actual MP3 files.)  We will then edit the audio into the animation for you as a FREE service.   MP3s MUST be of the EXACT version of the song in in our videos.  If  necessary, links to purchase and download the correct MP3s are provided  on each animation's page.  
2. PAYMENT IS MADE VIA THE SHOPPING CART  Use the shopping cart to select the animations you want and to make your payment. 
3. Once payment AND all MP3s are received, we will e-mail you the link(s) to download the animations within 48 hours!

Question 2

Do you have bulk discounts?

Accepted Answer

YES!  Here's how our pricing works...

• 1-2 animations..... $30 each
 • 3-4 animations..... $25 each, PLUS get our Basic "intermission" FREE!
 • 5+ animations...... $20 each, PLUS get our Basic "intermission" FREE!

We also have Combo Packs and a $199 Deal!  You can see their pricing on our "Combo Packs & Specials"(https://www.thesingingpumpkin.com/category/combo-packs) page.
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​​*NOTE*  Current Sale and/or $199 price applies to currently available animations at time of purchase ONLY, and cannot be applied to future releases or future purchases.  To get special pricing for any current Sale and/or $199 Deal and/or Combo Packs and/or A la Carte discounts, animations must be purchased together in ONE transaction.  50%-Off Sale can NOT be applied to the "any 20 animations for $199" price.

Question 3

How long until I get my order?

Accepted Answer

We will e-mail you the link(s) to download the animations within 48 hours!  Orders are fulfilled in the order they are received.  We CANNOT send you your order until BOTH the payment AND the MP3s are received.

Question 4

How is my order delivered?

Accepted Answer

All our animations are sent via email as links to download the animation(s) you purchased. We do NOT ship anything.
When you get the email from us, just click the links and your animation(s) will automatically start downloading.

Question 5

What do I get when I order from you?

Accepted Answer

We only sell digital animations.  So, once we've received your order AND the required MP3(s) from you, we'll email you a link for you to download the animation file(s) you ordered.

All our animation files are MP4 digital downloads in 1080p.

Question 6

I placed my order, where is it?

Accepted Answer

There's a couple things to keep in mind:
 • Orders are fulfilled in the order they are received, and are filled usually within 48 hours.
 • If it's been longer than 48 hours, you may not have sent us the required MP3(s) for your order.  Please make sure you SEND US THE MP3(s) when you place your order, so that your order isn't delayed.
 • If it's during the last 13 days before Halloween, we are likely experiencing a backlog of orders.  Please be patient during this time.  You WILL get your order!

Question 7

I'm outside of the United States.  Can I place an order?

Accepted Answer

HECK YES!  We have customers all over the world!  Because our animations are sent to you digitally, ANYONE can order them!

Question 8

Can I substitute an animation in a Combo Pack if I want a different one?

Accepted Answer

SURE!  Just make your purchase of the Combo Pack you want, and then email the required MP3s to us with a message letting us know you are substituting an animation for a different one found on our site.  Simple as that!

Question 9

Can I order Halloween AND Christmas animations together in the $199 Deal?

Accepted Answer

YES!  You can order ANY 20 animations currently on our website with the $199 Deal, Halloween and Christmas.  Whatever mix you'd like.

Question 10

How do I cancel my order?

Accepted Answer

Now, WHY would you want to do that?
If you really do want to cancel your order, as long as it hasn't been processed yet, you can just email us asking to cancel your order.  We'll refund you right away.
Keep in mind, that there are NO REFUNDS once animations are emailed to you.

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Ordering and FAQ